Love the Buying ExperienceIf Customers Like You . . . They Buy From You
With our Carfolks “Love The Experience” program your dealership has a simple, transparent way to show your customers and employees that the customer experience trumps all.
“Love the Experience” is a complete marketing and branding campaign with optional point-of-sales materials, training guides, branded gift and marketing items, and more. The goal is to help dealers keep customers and employees focused on the incredible benefits of providing a stellar customer sales and service experience. (Please note this campaign is available only to participating Carfolks dealers.)
Carfolks, a dealer advocate marketing program, provides dealership customers with a simple, easy, and quick way to share their customer experience in both the sales and service departments. Also our “30 Second” Survey does not impact the volume of factory surveys completed by customers.
Comments go live and dealers are notified instantly if any negative reviews are posted so they can address the issue and get credit online for fixing the problem.
Once all the staff pages are set up on Carfolks.com, our program runs in the background “automagically” every night. Dealers, their DMS, or CRM vendors control the data sent to Carfolks (1), and the Carfolks program does not require any pricing information or detailed personal identity info from customers. Only a few fields to validate customer reviews and vehicle information are required.
When a dealership and their people use the Carfolks solution it sends a message that the dealership cares about the customer experience, the employees of the dealership, and being a good neighbor.
Utilizing the Carfolks Neighbor Approved seal in your advertising is like having the “Good Housekeeping Seal of Approval” on every customer interaction.
When auto shoppers see you are a Carfolks Neighbor Approved dealer in the market, more of them will put your dealership on their consideration list.
If you truly care about your reputation and want to stand out in the market call us today to join the Carfolks Neighborhood.
Call us at 216-712-6712 and ask about our introductory trial program.
(1) Carfolks is an AutoSoft Flex Connect partner, an approved vendor on DealerVault, and can accept or integrate with all DMS platforms including Reynolds and Reynolds, CDK, Automate and DealerTrack.
“Love The Experience” is a branded marketing program owned by Carfolks.com LLC and is for the use of Carfolks subscribing dealers only. Unauthorized use of the “Love The Experience” slogan and branding is prohibited.