The Carfolks Executive TeamThe Focus is on Improving the Auto Retail Process
Most dealers and their people do a great job of taking care of their customers, but happy customers don’t always go out of their way to share their great dealer experience. Carfolks changes that and makes it easy for every customer to leave some comments about their dealership experience.
We created Carfolks so dealers have an opportunity to highlight all the things they do right, and auto shoppers can browse through real reviews about how dealerships and their teams perform during the sales and service experience.
In the Carfolks neighborhood dealers, sales professionals and auto buyers work together to solve problems and then highlight the resolution online so it’s clear that dealers and their people work with their customers to make sure every customer experience is a good one.
Bottom line, just like CarFax validates the vehicle, Carfolks validates the dealership and their employees. Consumers find a dealer who cares about them and dealers offer customers a great buying or service experience. In our neighborhood, everyone is a winner.
Mark R. Dubis
As one of the co-founders of Carfolks.com, Mark has over 21 years in the automotive and transportation fields. He has worked in executive, management, and sales roles, developing marketing and e-Commerce strategies. With Carfolks, Mark saw a need to more accurately represent auto dealerships and sales professionals on the Internet. Carfolks was developed to provide validated information to consumers and help them connect with good, customer-focused local dealers. The goal is to reward dealers for doing things right!
Previously he held the position of Editor of Digital Dealer Magazine and served as the Interim Executive Director of the Automotive Association of Internet Sales Professionals (AAISP), where he helped coordinate the first two Digital Dealer/AAISP Conferences in Nashville, TN.
Additionally, Mark worked for auto retailers in South Florida and then utilized his entrepreneurial skills by owning and managing his own vehicle leasing company for eight years. The South Florida Business Journal included his company, Arrow Motorcar on their list of the Top 25 leasing companies in the market.
In the 90’s Mark held executive positions in the financial services arena for two of the largest indirect-auto lenders in the country, KeyBankUSA and National City Bank (Now PNC Bank). At National City, he developed the National City Auto Channel, the first and only auto shopping portal on a bank website. It tied together the bank’s network of 3000+ auto dealers and promoted them to a potential customer market of four million households doing business with National City Bank in the Mid-West.
Before working in the finance and marketing arena, Mark spent nine years in the truck rental and leasing market, working with Penske Leasing and Ryder Truck Leasing in Pennsylvania and Florida locations.
You can reach Mark at our Mid-West office by calling 216-712-6712.
Director of Community Engagement and Special Events Coordinator
Based in Dora, Alabama, Edie’s focus with Carfolks is to help our dealer clients with the community outreach programs, sales training, and marketing engagement projects.
Edie Hand is a businesswoman, speaker, television celebrity, and author. She has authored, co-authored, or assisted in the development of over twenty books, including ABC’s of Selling with Etiquette, inspirational cookbooks, and novellas from the heart. She wrote A Country Music Christmas with country music producing legend Buddy Killen and co-penned Genuine Elvis, a tribute to her cousin, Elvis Presley, with multi-platinum recording artist Ronnie McDowell. In addition, the business world knows Edie for her many acts of kindness and work in various charities.
She has starred in national commercials, daytime television dramas, and hosted numerous radio and television shows nationwide. In addition, Edie produces a worldwide Holiday Memories special with top Country Artists to raise awareness for kids with Cancer. She has been the CEO of Hand N’ Hand Advertising, Inc. since 1976 while actively involved in the Alliance for Women in Media (formerly American Women in Radio & Television) for over thirty years.
In an effort to pay it forward and leave a legacy for community involvement, Edie founded the Edie Hand Foundation after the loss of her three young brothers and her personal experience as a Cancer Survivor. Her foundation helps to benefit The Children’s Hospital of Alabama and St. Jude Children’s Research Hospital. Her “You Pave the Way” programs are educational and empowering for kids and women.
The books she co-wrote of “31 Things To Raise A Child’s Self-Esteem” & “Women of True Grit” help to support her efforts across the country during presentations in schools and at major corporate and women events. The Miracle of the Lights is Edie’s first novel and movie development project with her team of tireless warriors to help inspire others. She also hosted “Rx for Healthy Lifestyles” with Dr. Daniel Potts for RFD Rural and Family Net TV.
Her other websites are: Edie Hand Foundation and EdieHand.com
As our Dealer Adviser at Carfolks.com, Jeff is our sounding board for our many products and services that add value to a dealers’ marketing strategy. As you see here his background in auto retailing and motorsports is a perfect fit for Carfolks.
Jeffrey Sprague is a former dealer principal holding franchises with GM, Chrysler, and Nissan with his family dealerships in Maine. Born into the new car business that his late father founded in 1945 Jeff entered the family business at age 18, and went on to build a successful career serving the customers of the State of Maine and beyond. Throughout his 30 years as a dealer Jeff served the automotive industry in many capacities as a representative to his fellow dealers including Director and President of the Maine Automobile Dealers Association, Secretary of the New England Dodge Dealers Advertising Association, Dodge Dealer Council Representative, New England Chrysler-Plymouth Dealer Council Representative, and as Chairman of Motorsports of the New England Dodge Dealers Advertising Association.
In his hometown of Skowhegan, Maine Jeff has equally served his community as the former President of the Skowhegan Rotary Club, former President of the Skowhegan Area Chamber of Commerce, as a Director to the Somerset County Economic Development Council, and he continues to serve as a Trustee of the Redington-Fairview General Hospital.
Jeff has been a team owner in motorsports and in association with his son, Drew, they competed across the United States and Canada for over a decade of successes. Through these years of activity and in the representation of their many Fortune 500 sponsor partners Jeff continues to represent numerous Championship team owners in NASCAR, Izod IndyCar Series, and NHRA Drag Racing in the development of marketing partnerships for their respective organizations.